The People to Enable AI Transformations

This chapter examines the pivotal role of human judgment and talent in AI transformations, focusing on the challenges and opportunities in hiring and enabling AI builders. It begins by addressing the disconnect between job requirements and available skills, emphasizing that while AI automates tasks, human input is crucial for problem definition and system guidance. The authors’ experience in developing an AI Enablement Charter is discussed, outlining infrastructure, tools, processes, training, and culture necessary for AI implementation and scaling. The chapter underscores people as the foundational layer in AI transformations, drawing parallels with Disney's shift to CGI animation. It concludes by stressing the need for organizations to invest in reskilling and fostering a culture that rewards value creation and learning velocity for sustainable AI adoption. Additionally, the chapter explores Disney's experience with Pixar, highlighting leadership's role in vision-setting, talent attraction, and effective deployment. It critiques the “hire and hope” strategy, advocating for a structured approach to AI transformation with alignment, ownership, and resourcing. The erosion of traditional competitive moats like data and design in the AI era is discussed, with velocity emerging as a key competitive advantage.