Viewing Communication Through Another's Lens: Which Communication Skills Do Equine Caregivers Prioritize?

This chapter is the second of four in this textbook to explore communication preferences of veterinary clients. Drawing upon the veterinary literature, this chapter identifies and explores in greater depth those communication skills that equine caregivers desire when engaging with veterinary team members. Despite the wealth of articles that reference canine and feline owners’ communication preferences and needs, our awareness of what equine caregivers expect from healthcare delivery remains limited. This chapter is an attempt to capture what we know about equine caregivers’ preferences, and to inspire others to build upon the evidence base so that veterinary professionals can continue to meet, if not exceed, clients’ expectations.