Levels of Service: From Development to Maturity

American Water Works Association 2026

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Authors: Erin Mclachlan Sanchez, Brett Michael Anderson, Kurt Vause, Martin Jones, Kevin V. Campanella, Celine Hyer
DOI: 10.1002/awwa.70040
Cited by: 1
References: 2

Abstract

Key Takeaways Developing levels of service (LoS) takes time and is best approached with practical, measurable, and achievable goals in service to customers and stakeholders. The process of maturing LoS ensures an organization's activities remain aligned with its evolving goals, stakeholder expectations, and industry advances. Case studies illustrate successful performance outcomes with LoS and show why it is worth the effort for utilities to elevate their own LoS programs.

Fields of Study & Subjects

Service and Product Innovation Outsourcing and Supply Chain Management Business Strategies and Innovation

Publication details

Journal / source
American Water Works Association
Publisher
Wiley
Volume
118
Issue
2
Pages
6–15
Publication date
12 February 2026
Language
EN