The Impact of Job Demands and Job Resources on Work Engagement and Well‐Being of Hotel Employees Under Digital Transformation

ABSTRACT This study examined the effects of job demands and job resources on motivation, work engagement, and well‐being among deluxe hotel employees working in a digital transformation environment. Structural equation modeling of 358 questionnaires showed that job resources significantly enhanced motivation, and motivation positively influenced work engagement. Job demands and job resources also showed significant effects on employee well‐being. However, job demands had no significant effect on motivation, and work engagement did not significantly influence well‐being, suggesting that engagement may not uniformly operate as a positive resource under digitally intensive work conditions. These findings underscore the need for hotel organizations to design human resource practices that address contextual stressors linked to digital transformation while strengthening motivation, engagement, and well‐being. This research contributes by clarifying boundary conditions of the JD‐R framework and offers practical guidance for supporting employees' adaptation and well‐being in digitally transformed hotel settings.