Exploring the Impact of Retail Service Quality on Customer Loyalty: The Mediating Role of Customer Satisfaction in Indonesia’s Modern Minimarkets

Studies in systems, decision and control 2026 Book chapter

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Authors: Muhammad Randy Gunawan, Muhammad Yalzamul Insan, Aminur Rahman Lubis, Iskandar Muda
DOI: 10.1007/978-3-031-85398-2_79
Cited by: 0
References: 18

Fields of Study & Subjects

Consumer Behavior and Marketing Influence Customer Service Quality and Loyalty Employee Performance and Leadership

Publication details

Journal / source
Studies in systems, decision and control
Pages
895–905
Publication date
1 January 2026
Language
EN
Document type
Book chapter