Managing and Coping with Customer Incivility: Insights into Service Professionals

Palgrave studies of entrepreneurship and social challenges in developing economies 2026 Book chapter

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Authors: Nolla Haidar, Marcus V. Goncalves, Elif Kaya Çelik
DOI: 10.1007/978-3-031-98513-3_15
Cited by: 0
References: 93

Fields of Study & Subjects

Emotional Labor in Professions Workplace Violence and Bullying Customer Service Quality and Loyalty

Publication details

Journal / source
Palgrave studies of entrepreneurship and social challenges in developing economies
Pages
383–414
Publication date
1 January 2026
Language
EN
Document type
Book chapter