The Effect of ‘High-Tech’ and ‘High Touch’ on Guest Loyalty in Hospitality Industry—A Systematic Literature Review

Studies in systems, decision and control 2026

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Authors: Xiaowei Zhang, Mohd Raziff Jamaluddin
DOI: 10.1007/978-3-031-99466-1_10
Cited by: 0
References: 29

Fields of Study & Subjects

AI in Service Interactions Digital Marketing and Social Media Customer Service Quality and Loyalty

Publication details

Journal / source
Studies in systems, decision and control
Pages
95–105
Publication date
1 January 2026
Language
EN