Navigating Service Failures in Telecommunication Chatbots: How Customer Frustration Shapes Repatronage Intentions

Lecture notes in networks and systems 2026

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Authors: M. Misbah M. Misbah, Fatma Ahmed Ragab, Moataz Abo El Ezz, El Sayed Haraz
DOI: 10.1007/978-3-032-00549-6_5
Cited by: 0
References: 24

Fields of Study & Subjects

AI in Service Interactions Psychological Treatments and Assessments Digital Mental Health Interventions

Publication details

Journal / source
Lecture notes in networks and systems
Pages
57–67
Publication date
1 January 2026
Language
EN