GenAI in Call Centers: Suitability of LLMs

Lecture notes in networks and systems 2026 Open access

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Authors: Martin Eigenmann, Lukas Barth, Mike Di Gregorio, Oliver Müller, Mike Krey
DOI: 10.1007/978-3-032-00549-6_9
Cited by: 0
References: 21

Fields of Study & Subjects

AI in Service Interactions Personal Information Management and User Behavior Recommender Systems and Techniques

Publication details

Journal / source
Lecture notes in networks and systems
Pages
107–116
Publication date
1 January 2026
Language
EN