Unlocking CRM Performance Through Knowledge Management Systems: The Moderating Role of Industry 4.0 in Jordanian SMEs

Studies in systems, decision and control 2026 Book chapter

View at publisher
Authors: Suleiman Ibrahim Shelash Mohammad, Anber Abraheem Shlash Mohammad, Anber Abraheem Shlash Mohammad, Asokan Vasudevan, Khaleel Ibrahim Al-Daoud, Muhamad Saufi Che Rusuli, Dheifallah Ibrahim Mohammad, Abdullah Ibrahim Mohammad, Abdullah Ibrahim Mohammad, Sam Toong Hai, Ala’a M. Al-Momani
DOI: 10.1007/978-3-032-02056-7_3
Cited by: 1
References: 56

Fields of Study & Subjects

Organizational and Employee Performance Digital Transformation in Industry Technology Adoption and User Behaviour

Publication details

Journal / source
Studies in systems, decision and control
Publisher
Springer Nature Switzerland
Pages
27–38
Publication date
1 January 2026
Language
EN
Document type
Book chapter