Improving Customer Service with Automatic Topic Detection in User Emails

Lecture notes in networks and systems 2026 Open access

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Authors: Bojana Bašaragin, Darija Medvecki, Gorana Gojić, Milena Oparnica, Dragiša Mišković
DOI: 10.1007/978-3-032-04890-5_29
Cited by: 0
References: 16

Fields of Study & Subjects

Text and Document Classification Technologies Personal Information Management and User Behavior Expert finding and Q&A systems

Publication details

Journal / source
Lecture notes in networks and systems
Pages
389–401
Publication date
1 January 2026
Language
EN