When Chatbots Meet Process Mining: Conversation Mining in the Era of Digital Trace Data

Progress in IS 2026 Book chapter

View at publisher
Authors: Christian Schuler, Dominik Hauser, Christoph Zehendner, Maren Gierlich-Joas
DOI: 10.1007/978-3-032-05497-5_11
Cited by: 0
References: 29

Fields of Study & Subjects

AI in Service Interactions Business Process Modeling and Analysis Robotic Process Automation Applications

Publication details

Journal / source
Progress in IS
Pages
251–274
Publication date
1 January 2026
Language
EN
Document type
Book chapter