Map Out Channel Options to Enable Customer Encounters

Springer eBooks 2026 Book chapter

View at publisher
Authors: Arto Lindblom, Matti Kautto, Lasse Mitronen
DOI: 10.1007/978-3-032-09745-3_9
Cited by: 0
References: 20

Fields of Study & Subjects

Digital Innovation in Industries AI in Service Interactions Consumer Retail Behavior Studies

Publication details

Journal / source
Springer eBooks
Pages
93–105
Publication date
1 January 2026
Language
EN
Document type
Book chapter