Factors Affecting Customer Loyalty and Retention in UK Based One Stop Convenience Stores

Studies in systems, decision and control 2026 Book chapter

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Authors: Nkemdirim Noel Iheoma, Hassan Ammari, Firas Armosh, Ahmad Abu-Arja, Raymond Lihe, Adham Fayad, Mohammad Arif Peer
DOI: 10.1007/978-3-032-10016-0_62
Cited by: 0
References: 24

Fields of Study & Subjects

Customer Service Quality and Loyalty Consumer Retail Behavior Studies Customer churn and segmentation

Publication details

Journal / source
Studies in systems, decision and control
Pages
773–790
Publication date
1 January 2026
Language
EN
Document type
Book chapter