Risks and Ethical Challenges of Emotional Intelligence in Conversational Agents

EAI/Springer Innovations in Communication and Computing 2026

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Authors: Jacqueline del Pilar Villacís-Guerrero, Wilson Chancusig-Espín, Jennifer Samanta Hurtado-Caina, Juan Carlos Chiza
DOI: 10.1007/978-3-032-10310-9_10
Cited by: 0
References: 30

Fields of Study & Subjects

Ethics and Social Impacts of AI Emotion and Mood Recognition AI in Service Interactions

Publication details

Journal / source
EAI/Springer Innovations in Communication and Computing
Pages
149–161
Publication date
1 January 2026
Language
EN