User Experience in Intelligent Chatbots: A Systematic Mapping

Lecture notes in networks and systems 2026

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Authors: Thais Batista, Iris Linhares Pimenta Gurgel, Daniela Maia, Cybelle Lemos, Débora Chacon, Elias Jacob de Menezes Neto, Hugo Melo, Igor Correia, Isaac Alves Maximo Lourenco, Lorena Macêdo, Matheus Vidal, Maycon Santos
+1 more Paulo Trindade Araujo
DOI: 10.1007/978-3-032-10731-2_44
Cited by: 0
References: 12

Fields of Study & Subjects

AI in Service Interactions Personal Information Management and User Behavior Persona Design and Applications

Publication details

Journal / source
Lecture notes in networks and systems
Pages
509–521
Publication date
1 January 2026
Language
EN