User-Centered Service Design for Shopping Online: Enhancing Customer Experience and Satisfaction in Zhengzhou, China

Springer series in design and innovation 2026

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Authors: Xun Liu, Mohd Shahrizal Dolah, Ahmad Fairuz Bin Ariff
DOI: 10.1007/978-3-032-11930-8_15
Cited by: 0
References: 11

Fields of Study & Subjects

Usability and User Interface Design Innovative Human-Technology Interaction Customer Service Quality and Loyalty

Publication details

Journal / source
Springer series in design and innovation
Pages
148–160
Publication date
1 January 2026
Language
EN