The Impact of Emotional Commitment on User Forgiveness in Intelligent Service Failure Contexts: Moderated by Failure Type

Lecture notes in networks and systems 2026

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Authors: Xiaoyun Chen, Dan Yuan, Chong Zhang
DOI: 10.1007/978-3-032-11946-9_30
Cited by: 0
References: 10

Fields of Study & Subjects

Forgiveness and Related Behaviors AI in Service Interactions Customer Service Quality and Loyalty

Publication details

Journal / source
Lecture notes in networks and systems
Pages
371–381
Publication date
1 January 2026
Language
EN