Service Quality, Satisfaction and Loyalty Determinants in the e-banking

Lecture notes in networks and systems 2026

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Authors: Anabela Maria Bello de Figueiredo Marcos, Tânia Vanessa Marques da Rocha
DOI: 10.1007/978-3-032-12888-1_15
Cited by: 0
References: 42

Fields of Study & Subjects

Customer Service Quality and Loyalty Technology Adoption and User Behaviour Digital Marketing and Social Media

Publication details

Journal / source
Lecture notes in networks and systems
Pages
163–173
Publication date
1 January 2026
Language
EN