Bridging Languages, Time Zones, and Fatigue: A Hybrid RCPSP-GA-CP Framework for Multilingual IT Contact Center Optimization

Smart innovation, systems and technologies 2026

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Authors: Arnold I. Aguilar, Ronaldo V. Polancos

DOI: 10.1007/978-3-032-12999-4_31

Cited by: 0

References: 17

Fields of Study & Subjects

Resource-Constrained Project Scheduling Scheduling and Timetabling Solutions Scheduling and Optimization Algorithms

References 17