Enhanced Ticket Classification Using NLP and Deep Learning for IT Helpdesk Support Systems

Lecture notes in networks and systems 2026

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Authors: Orapin Pakkarapanit, Saranya Selvarangan
DOI: 10.1007/978-3-032-13806-4_14
Cited by: 0
References: 11

Fields of Study & Subjects

Text and Document Classification Technologies Topic Modeling Software Engineering Research

Publication details

Journal / source
Lecture notes in networks and systems
Pages
182–193
Publication date
1 January 2026
Language
EN