Benefits of Internal Channels for Building Cultures of Trust
Abstract
This chapter suggests how formal internal whistleblowing channels and handling processes can support building informal cultures of trust in organizations. It starts by using SUSA data to show where organizations leave opportunities untapped to create more trustworthy whistleblowing systems and cultures of trust. The research suggests PDCA cycles for continuous improvement are not fully implemented. The chapter then proceeds to analyze why integrity professionals tend to struggle making the organizational whistleblowing channels trustworthy. This analysis relies on signaling theory and the ABI-model of trustworthiness.
Fields of Study & Subjects
Ethics in Business and Education
Business Law and Ethics
Auditing
Earnings Management
Governance
Publication details
- Journal / source
- SpringerBriefs in business
- Pages
- 27–43
- Publication date
- 1 January 2026
- Language
- EN
- Document type
- Book chapter