Exploring the Impact of Empathy on User Satisfaction in Banking Chatbots: A Path to Enhanced Customer Experience

Communications in computer and information science 2026

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Authors: Mohammed Kasbouya, Nawal Sael

DOI: 10.1007/978-3-032-15147-6_17

Cited by: 0

References: 20

Fields of Study & Subjects

AI in Service Interactions Customer Service Quality and Loyalty Social Robot Interaction and HRI

References 20