An Integrated Framework for Evaluating e-Service Quality, Usability and User Experience of Web-Based Applications: A Qualitative Expert Review

Communications in computer and information science 2026

View at publisher
Authors: Samujel Ssemugabi
DOI: 10.1007/978-3-032-16451-3_3
Cited by: 0
References: 18

Fields of Study & Subjects

Usability and User Interface Design Technology Adoption and User Behaviour Customer Service Quality and Loyalty

Publication details

Journal / source
Communications in computer and information science
Pages
22–39
Publication date
1 January 2026
Language
EN