AI and the Optimisation of the Customer Journey in the Smart Product Industry

Springer eBooks 2026 Book chapter

View at publisher
Authors: Carolin Henning-Hieb, Clare Hindley, Francisco Tigre Moura
DOI: 10.1007/978-3-658-46709-8_108-1
Cited by: 0
References: 13

Fields of Study & Subjects

AI in Service Interactions Digital Innovation in Industries Customer Service Quality and Loyalty

Publication details

Journal / source
Springer eBooks
Pages
1–13
Publication date
1 January 2026
Language
DE
Document type
Book chapter