From Personalization to Prediction: The Role of AI in Shaping Customer Experience in Indonesia

Lecture notes in electrical engineering 2026

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Authors: Gesty Ernestivita, Subagyo, Vikas Kumar, Euphrasia Suzy Suhendra, Mahesh C. Joshi, Tiara Nur Anisa
DOI: 10.1007/978-981-95-6063-9_39
Cited by: 1
References: 26

Fields of Study & Subjects

AI in Service Interactions Ethics and Social Impacts of AI Customer churn and segmentation

Publication details

Journal / source
Lecture notes in electrical engineering
Publisher
Springer Nature Singapore
Pages
607–623
Publication date
1 January 2026
Language
EN