Quantification of Customer Experience in Retail Banking

Lecture notes on multidisciplinary industrial engineering 2026 Book chapter

View at publisher

Authors: Sandeep Kumar Dey, Indranil Mukherjee, Prasun Kumar Das

DOI: 10.1007/978-981-96-8327-7_3

Cited by: 0

References: 14

Fields of Study & Subjects

Customer churn and segmentation Customer Service Quality and Loyalty Consumer Retail Behavior Studies

References 14