Seeing opportunities from threats: How human employees respond to robot service failures from a social comparison perspective

Asia Pacific Journal of Management 2026

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Authors: Yuming Wang, Jinlian Luo, Xiaoyu Christina Wang
DOI: 10.1007/s10490-025-10093-7
Cited by: 1
References: 92

Fields of Study & Subjects

AI in Service Interactions Social Robot Interaction and HRI Ethics and Social Impacts of AI

Publication details

Journal / source
Asia Pacific Journal of Management
Publisher
Springer Science and Business Media LLC
Publication date
3 January 2026
Language
EN