Mapping review sentiment to SERVQUAL across cultures: a bilingual analysis using a seed-guided topic model

Electronic Commerce Research 2026 Open access

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Authors: Wenming Zuo, Xinxin Qiu, Weijing Bai, Wenfeng Zhu, Xinming He

DOI: 10.1007/s10660-026-10100-z

Cited by: 1

References: 60

Fields of Study & Subjects

Customer Service Quality and Loyalty Sharing Economy and Platforms Digital Marketing and Social Media

References 60