Service enhancement or cost reduction? Motive attribution explains how empathy affects continued usage after robot service failures

Service Business 2026

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Authors: Chunhao Ma, Dewen Liu, Xutao Cai, Dong Yang

DOI: 10.1007/s11628-026-00603-y

Cited by: 2

References: 70

Fields of Study & Subjects

AI in Service Interactions Social Robot Interaction and HRI Virtual Reality Applications and Impacts

References 70