Talking in generalities or talking in detail? The role of unconfirmed customer expectations in reviewers’ online expression

Current Psychology 2026

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Authors: Xin Liu, Ziqiong Zhang, Zili Zhang, Zili Zhang, Zili Zhang
DOI: 10.1007/s12144-025-08741-8
Cited by: 5
References: 58

Fields of Study & Subjects

Digital Marketing and Social Media Customer Service Quality and Loyalty Sentiment Analysis and Opinion Mining

Publication details

Journal / source
Current Psychology
Publisher
Springer Science and Business Media LLC
Volume
45
Issue
2
Publication date
1 January 2026
Language
EN