The impact of electronic human resource management on organizational performance in the Jordanian telecommunications sector with employee engagement as a mediating variable

This study seeks to ascertain the extent of the effect of e-HRM on the performance of organizations within the Jordanian telecommunications industry through the dimensions of e-recruitment, e-selection, e-compensation, e-training, and e-performance appraisal. The present study, thus, employs the RBV framework and SEM on a sample of 500 participants to find that e-HRM not only positively influences the performance of the organization but also that e-performance appraisal, e-recruitment, e-compensation, e-training, and e-selection positively influence e-HRM. The study reveals that e-HRM is strategically essential and contributes to the efficiency and innovation of HRM processes in a highly competitive and technological industry. This study contributes to the RBV literature by arguing that e-HRM can be a source of organizations’ competitive advantage and offers practical recommendations for HR managers on implementing integrated systems for further performance improvement. Additional research could be done to extend the findings to longitudinal studies and compare the results across different sectors of the economy.