Unveiling the intellectual landscape of artificial intelligence and consumer behavior

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Authors: Siti Zulaikha, Ivana Rosediana Dewi, Masmira Kurniawati
Cited by: 8
References: 59

Abstract

The rapid integration of artificial intelligence (AI) in marketing has fundamentally transformed consumer behavior research. This study presents a comprehensive bibliometric analysis of the academic literature on AI and consumer behavior published between 2015 and 2025. Drawing on 56 articles indexed in the Scopus database, we employed RStudio (Bibliometrix) and VOSviewer to identify publication trends, influential authors, dominant countries, leading journals, and thematic evolution in this field. The findings indicate a marked increase in research activity after 2020, with the United States, India, and China emerging as leading contributors. Keyword co-occurrence and citation network analyses revealed four major research streams: AI for consumer data processing, product development, consumer need identification, and survey-based behavioral modeling. Notably, ethical issues such as data privacy, algorithmic bias, and digital surveillance are increasingly highlighted in recent literature. This study contributes to the literature by mapping the intellectual landscape, identifying research gaps, and offering future directions, particularly at the intersection of AI capabilities and consumer trust.

Fields of Study & Subjects

AI in Service Interactions Ethics and Social Impacts of AI Digital Marketing and Social Media

Publication details

Journal / source
Discover Artificial Intelligence
Publisher
Springer Science and Business Media LLC
Volume
6
Issue
1
Publication date
5 January 2026
Language
EN