Framing responsibility: Human and AI agent effects on apology effectiveness in service failures

Computers in Human Behavior 2026

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Authors: Jihyun Soh, Eunice Kim

DOI: 10.1016/j.chb.2026.108931

Cited by: 3

References: 60

Fields of Study & Subjects

AI in Service Interactions Forgiveness and Related Behaviors Public Relations and Crisis Communication

References 60