Supporting collaborative service improvement: A novel approach for customer requirement classification on digital industrial service platforms

Computers & Industrial Engineering 2026

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Authors: Jiapeng You, Huaxing Gou, Hongwei Jiang, Chengjun Wang, Weinan Sha, Jiahao Xu, Xinguo Ming, Poly Z.H. Sun

DOI: 10.1016/j.cie.2026.111892

Cited by: 5

References: 64

Fields of Study & Subjects

Service and Product Innovation Service-Oriented Architecture and Web Services Customer Service Quality and Loyalty

References 64