Should amazon display product Q&As more prominently? The informational role of Q&As and reviews, and the moderating effect of product involvement

Decision Support Systems 2026

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Authors: Gaurav Jetley, Shivendu Shivendu

DOI: 10.1016/j.dss.2026.114613

Cited by: 1

References: 45

Fields of Study & Subjects

Digital Marketing and Social Media Expert finding and Q&A systems AI in Service Interactions

References 45