From text boxes to talking faces: Comparing chatbots and digital humans for online review collection

Decision Support Systems 2026

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Authors: Warren Rosengren, Agrim Sachdeva, Antino Kim, Alan R. Dennis

DOI: 10.1016/j.dss.2026.114626

Cited by: 0

References: 61

Fields of Study & Subjects

AI in Service Interactions Social Robot Interaction and HRI Digital Marketing and Social Media

References 61