How to initiate human-agent intervention for recovery when chatbots fail: A social information processing perspective

Decision Support Systems 2026 Open access

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Authors: Zhenzhen Lu, Jiahui Mo, Xin Luo, Qingfei Min

DOI: 10.1016/j.dss.2026.114715

Cited by: 0

References: 70

Fields of Study & Subjects

AI in Service Interactions Sentiment Analysis and Opinion Mining Mental Health via Writing

References 70