Explainable AI model for predicting customer service communication effectiveness: A computational design science approach

Decision Support Systems 2026 Open access

Read full text

Authors: Xin Liu, Lin Jia, Gemin Liang, Yifan Yu

DOI: 10.1016/j.dss.2026.114762

Cited by: 0

References: 33

Fields of Study & Subjects

AI in Service Interactions Explainable Artificial Intelligence (XAI) Customer Service Quality and Loyalty

References 33