AI or manual customer service? Post-sale customer service strategy of EPSC considering consumers’ return behavior under different CRI modes

Electronic Commerce Research and Applications 2026

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Authors: Yufei Wang, Fengmin Yao, Faxin Cheng, Yingluo Yan

DOI: 10.1016/j.elerap.2026.101587

Cited by: 0

References: 69

Fields of Study & Subjects

Supply Chain and Inventory Management AI in Service Interactions Sustainable Supply Chain Management

References 69