Service recovery in robotic deliveries: Effects of apology strategy and anthropomorphism under delays of food delivery

International Journal of Human-Computer Studies 2026

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Authors: Su Ryeon Kim, Na Kyung Kim, Yong Gu Ji

DOI: 10.1016/j.ijhcs.2026.103792

Cited by: 3

References: 69

Fields of Study & Subjects

Social Robot Interaction and HRI AI in Service Interactions Human-Automation Interaction and Safety

References 69