Frontstage vs. backstage automation in hospitality: Consumer responses to role-differentiated robotic service

International Journal of Hospitality Management 2026

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Authors: Xiyu Guo, Xiaoang Irene Wan

DOI: 10.1016/j.ijhm.2026.104559

Cited by: 1

References: 66

Fields of Study & Subjects

AI in Service Interactions Social Robot Interaction and HRI Digital Marketing and Social Media

References 66