Redefining service quality: Development and validation of the robotic service quality scale

International Journal of Hospitality Management 2026

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Authors: Ahmet Hacikara, Kevin Murphy, Tingting Zhang, Murat Hançer, Doğan Gürsoy
DOI: 10.1016/j.ijhm.2026.104560
Cited by: 1
References: 67

Fields of Study & Subjects

AI in Service Interactions Social Robot Interaction and HRI Robotic Process Automation Applications

Publication details

Journal / source
International Journal of Hospitality Management
Publisher
Elsevier BV
Volume
134
Pages
104560–104560
Publication date
26 January 2026
Language
EN