Unlocking insights into customer sentiment analysis: Impact of loyalty on online hotel ratings

International Journal of Hospitality Management 2026

View at publisher
Authors: Hanh Thi My Le, Thanh Binh Nguyen, Thang Quyet Nguyen
DOI: 10.1016/j.ijhm.2026.104574
Cited by: 3
References: 47

Fields of Study & Subjects

Digital Marketing and Social Media Customer Service Quality and Loyalty Customer churn and segmentation

Publication details

Journal / source
International Journal of Hospitality Management
Publisher
Elsevier BV
Volume
134
Pages
104574–104574
Publication date
28 January 2026
Language
EN