Escalation of consumer outrage: Unraveling the amplifying conditions driving online vengeance in online travel agencies

International Journal of Hospitality Management 2026

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Authors: Alireza Zolfaghari, Hwansuk Chris Choi, Statia Elliot

DOI: 10.1016/j.ijhm.2026.104582

Cited by: 1

References: 49

Fields of Study & Subjects

Digital Marketing and Social Media Customer Service Quality and Loyalty Sharing Economy and Platforms

References 49