To ruminate or to communicate? The double-edged sword of customer incivility on app-based service providers’ exhaustion and helping behavior

International Journal of Hospitality Management 2026

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Authors: Beini Liu, Xinyu Zhang, Wenrui Cao

DOI: 10.1016/j.ijhm.2026.104601

Cited by: 0

References: 108

Fields of Study & Subjects

Emotional Labor in Professions Workplace Violence and Bullying Job Satisfaction and Organizational Behavior

References 108