The impact of inconsistency between consumer reviews and management responses in review sets on consumer behavior

International Journal of Hospitality Management 2026

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Authors: Pan Jiang, Panlai Fan

DOI: 10.1016/j.ijhm.2026.104621

Cited by: 1

References: 45

Fields of Study & Subjects

Digital Marketing and Social Media Customer Service Quality and Loyalty Diverse Aspects of Tourism Research

References 45