Assessing AI robot service attributes in smart hotel encounters: A cross-cultural application of the Kano Model

International Journal of Hospitality Management 2026

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Authors: Miyoung Sim, Hany Kim

DOI: 10.1016/j.ijhm.2026.104645

Cited by: 4

References: 66

Fields of Study & Subjects

AI in Service Interactions Social Robot Interaction and HRI Robotics and Automated Systems

References 66