“Haste makes waste”: How delayed responses enhance customers’ usage intention of chatbot in tourism services

International Journal of Hospitality Management 2026

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Authors: Yang Sun, Yinsuo Han, Linxiang Lv

DOI: 10.1016/j.ijhm.2026.104673

Cited by: 1

References: 67

Fields of Study & Subjects

AI in Service Interactions Digital Marketing and Social Media Sharing Economy and Platforms

References 67