The hidden dark side of empowerment from customers: The effect of customer empowering behaviors on employee pro-customer deviance

International Journal of Hospitality Management 2026

View at publisher

Authors: Meizhen Lin, Mengdi Zhang, Li Miao, Huangliang Chen

DOI: 10.1016/j.ijhm.2026.104712

Cited by: 1

References: 56

Fields of Study & Subjects

Job Satisfaction and Organizational Behavior Customer Service Quality and Loyalty Employee Performance and Leadership

References 56